Product Support Engineer

On-Site2-5 yearsFull Time

Who we are looking for

Collaborate with internal teams to escalate and address complex issues requiring technical fixes or enhancements.
Respond to customer support requests and troubleshoot technical issues related to our platform.
Provide guidance and assistance in using our products, particularly regarding image and video editing workflows.
Manage and track support tickets, ensuring timely resolution of customer inquiries.
Document common support issues and create user-friendly guides or tutorials to assist customers in solving recurring problems.
Assist in identifying trends in customer support queries and work proactively to minimize repetitive issues.
Ensure customer satisfaction by providing clear communication and updates on the progress of their queries.

2-5 years of experience in a technical product support role, ideally in a SaaS, Fintech, or Big Tech environment.
Strong technical troubleshooting and problem-solving skills.
Proficiency in Illustrator, Photoshop, and video editing tools.
Basic computer skills and a willingness to learn new tools (training will be provided).
Strong written and verbal communication skills for clear customer interaction.
Ability to manage multiple customer queries and prioritize effectively.

PropVR is a pioneering company in the real estate sector, dedicated to revolutionizing property visualization through innovative digital solutions.
Specializing in 3D visualization, digital twins, and metaverse applications, they offer immersive experiences that redefine how properties are showcased and experienced
PropVR strategic partnerships with industry leaders such as Cesium and Unreal Engine further enhance their capabilities in delivering advanced, user-centric solutions.
These collaborations enable PropVR to leverage cutting-edge technologies for creating interactive and engaging virtual and augmented reality experiences, setting new standards in real estate visualization.