PRIVACY POLICY

PropVR Privacy Policy

PropVR Privacy Policy

Last updated: 9 October 2026

Contents


1. Who We Are and What This Policy Covers

1.1 PropVR Technology LLC, a company registered in Dubai, United Arab Emirates ("PropVR", "Company", "We", "Us", "Our"), together with its affiliates and group companies (including Touchwizard Technologies Pvt. Ltd. in India, which supports the Services as an affiliate) where they provide the Services, is committed to protecting and respecting Your privacy. PropVR is the developer of the PropVR apps and the data fiduciary / controller or data processor described in Section 2.

1.2 This Privacy Policy ("Policy") is PropVR's overarching policy. It explains how We collect, use, share and protect personal data across all PropVR websites, subscription products and services (together, the "Services"). "You" and "User" mean any individual or entity that accesses or uses the Services.

1.3 This Policy applies to Users worldwide and is designed to comply with:

  • the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL");

  • India's Digital Personal Data Protection Act, 2023 and the rules made under it ("DPDP Act");

  • the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;

  • Saudi Arabia's Personal Data Protection Law and Qatar's Personal Data Privacy Protection Law, where applicable; and

  • the California Consumer Privacy Act, as amended by the CPRA ("CCPA"), to the extent applicable.

1.4 This Policy is an electronic record under the Information Technology Act, 2000 and requires no physical or digital signature. Section headings are for convenience only and do not affect interpretation.


2. How This Policy Applies

2.1 The Services fall into three categories. This Policy applies to all three and is read together with the document listed for each:

Category Examples Read together with Our usual role
A. Websites propvr.ai, craft.propvr.ai, niterealm.gg and other PropVR websites and landing pages The website's Terms of Use Data fiduciary / controller
B. Subscription products Craft and PropVR Labs AI tools; the PropVR Spatial Tour app on Google Play, VR headsets and desktop; NiteRealm games on Fortnite, Roblox and similar platforms; other self-serve products The Terms of Use (or Terms & Conditions) of that product Data fiduciary / controller for Your account and for data collected by the Spatial Tour app; processor where a customer licenses another product to You
C. Services and enterprise solutions Spatial OS products (Spatial Lite, World, Twin, Cities, Key), Spatial Guide and Stream, Spatial Agent and Avatar, Experience Centre installations, 3D rendering, animation, VR and immersive content, reality capture, project launches, custom and white-label solutions The service contract, statement of work or data processing agreement signed for that project Data processor for the Customer, except for business contact data

2.2 Order of precedence. Where a product's Terms of Use, a service contract or a data processing agreement deals with personal data differently from this Policy, that document prevails for that product or project, to the extent of the difference. Where it is silent, this Policy applies.

2.3 Data fiduciary / controller. We decide how and why personal data is processed when You visit Our websites, create an account for a subscription product, buy credits or a subscription, contact Us, apply for a job, or receive Our marketing.

2.4 Data processor. Under Category C, and where a customer licenses a Category B product (other than the Spatial Tour app, for which We are the controller, see Section 4.3) to its staff, buyers or visitors, the business that engages Us (the "Customer") decides the purposes and means of processing. The Customer is the data fiduciary / controller, its own privacy notice governs, and We process data only on its documented instructions. Requests about that data should go to the Customer first; We will refer or assist with them as Our contract with the Customer provides.


Part A: Websites


3. Data We Collect Through Our Websites

3.1 Browsing. You can browse Our websites without giving Us personal data. We automatically collect technical data such as IP address, browser type and version, operating system, device type, screen resolution, time zone, language preference, referring site and pages visited, through server logs and cookies (Section 12).

3.2 Forms. When You submit a demo, contact, call-back or enquiry form, We collect the details You provide, typically name, email address, phone number, country, company, profession or role, and Your message.

3.3 Careers. When You apply for a role, We collect Your CV, contact details, work history and any other information You choose to share, and use it only to assess Your application.

3.4 Third-party links and platforms. Our websites link to social media profiles, app stores and game platforms. Those services are governed by their own privacy policies; We are not responsible for their practices.


Part B: Subscription Products


4. Data We Collect Through Subscription Products

4.1 This Part applies to products You sign up for or download yourself, whether on Our websites, an app store or a third-party platform. It is read together with the Terms of Use of the relevant product.

4.2 Craft and PropVR Labs AI tools (craft.propvr.ai).

  • Account data: full name, email address, company or organisation name, job role (for example, Architect, Developer, Agent) and password (stored hashed and salted).

  • Payment data: billing name, billing address and payment method details. Card and UPI details are processed and tokenised by Our payment gateways; We do not store raw card numbers.

  • User Content: images, sketches, floor plans, photographs, 3D models, brand assets and text prompts You upload or enter, and the content generated from them ("Generated Content").

  • Support and feedback: messages, emails and attachments sent to support, and responses to optional surveys, ratings and feature requests.

  • Usage, device and log data: tools accessed, credits consumed, generation parameters, outputs viewed, session duration, pages visited, IP address, device and browser details, server and error logs, and API call records.

  • Data from third parties: transaction status from payment processors; identity verification results, where applicable; publicly available professional directories (for example, to verify organisation membership for enterprise plans); and fraud-detection providers.

4.3 PropVR Spatial Tour app (Android, VR headsets and desktop). When You sign in to and use the app (the "Application"), PropVR, which owns and operates the Application, including its backend and analytics, collects the data below and is the data fiduciary / controller for it. Because the Application is usually licensed to a Customer, usage, device and (with Your permission) location data are shared with that Customer (Section 8.1). The Application uses Firebase, a Google service, and may include software development kits (SDKs) from other hosting and analytics providers of the types described in Section 8.2.

  • Account data: the name and email address of the PropVR account used to sign in;

  • Device data: the device's user-assigned name (such as "Sales Booth Quest", which may contain a personal name, so We treat it as potentially personal information), the device model or type (such as "Quest 3"), operating system and version, Application version, and technical information needed to operate, secure and troubleshoot the Application. Firebase generates an app instance identifier for each installation of the Application, which We use to link activity from the same installation. We do not collect IMEI numbers, serial numbers, the Android advertising ID or other persistent hardware identifiers;

  • Location data: the location label and deployment type (for example, booth or roadshow) entered in the Application's settings and, with Your permission, the approximate or precise location of the device. Device location is requested only by the Spatial Tour Application, not by any other PropVR product; and

  • Usage data: features used, actions and interactions, projects, tours and rooms viewed, time spent, session information, date and time of activity, viewing mode (self-guided or host-guided), whether a VR headset was used, host identifiers, Application version, and performance and diagnostic information.

4.3.1 How We use location and device data. We use location to support location-dependent features, including localisation (the Application currently uses the general geographic region to set the language, content and regional configuration), to determine the region where the Application is used, to generate product analytics, and to improve the Application. We use device and usage data to operate and secure the Application, diagnose problems, monitor performance and provide analytics. We request only the level of location access reasonably necessary. We do not sell location information, and We do not use location or device information for advertising or advertising profiling.

4.3.2 Analytics for the Customer. Where a Customer licenses the Application, We provide the Customer with analytics on app activity and usage, session information, device model, device name and, where location permission has been granted, location. These include usage details and sales and marketing insights on how the Spatial Tour project is used. The Customer can log in with its credentials to view the analytics for its own devices. Where platform policies require it, the analytics are aggregated, de-identified or anonymised so that individual users or devices cannot be identified.

4.3.3 Location permission and Your choices. The Application asks for location access when You open it (unless already enabled) and explains why. You can decline location access, and You can withdraw or change it at any time in Your device settings or ask Us at [email protected] to stop collecting it. If You decline or disable location access, the Application does not access location, location-based analytics are not generated, and location-dependent features, including regional localisation, may not be available; information that does not need location access is still collected. If We add further location-dependent features, We will update this Policy and ask for permission where required, and We will not access location beyond what those features reasonably need.

4.4 NiteRealm games (Fortnite, Roblox and similar platforms) and niterealm.gg. NiteRealm is Our studio that builds experiences on third-party game platforms such as Fortnite and Roblox. We do not control those platforms. They collect and control player accounts and gameplay data under their own terms, privacy policies, age ratings and parental controls, which You should read. Inside the games, We receive only the aggregated gameplay and engagement statistics the platform makes available to creators. On niterealm.gg, We collect personal data directly when You register for events such as the Summer Cup, sign up through Discord, or enter a contest: the details You enter in the form, which We use to run the event or contest and to contact You about it. These forms are for people aged 18 or over, or for a parent or guardian completing the form for a child (Section 13.2).

4.5 People in User Content. If User Content shows identifiable people, or You use a tool to create an AI avatar, voice or likeness, You confirm You have each person's consent. Do not upload sensitive personal data such as health records, financial account information or government identification numbers.

4.6 Accuracy of AI outputs. Generated Content is produced automatically and may be inaccurate. It is illustrative and should not be relied on as an architectural, engineering or legal representation of a property.


Part C: Services and Enterprise Solutions


5. Data We Process When Delivering Services

5.1 This Part applies to products and services We deliver to a customer on a project basis. It is read together with the service contract, statement of work or data processing agreement for that project. Unless that contract says otherwise, We act as the Customer's data processor. The data We process depends on the solution deployed:

5.2 Spatial OS web deployments (Spatial Lite, Spatial World, Spatial Twin, Spatial Cities). Pages and modules viewed, units and floor plans browsed, time spent, device and browser details, and any details You submit through an enquiry, booking or registration form on that deployment. For gated areas such as investor data rooms, also Your login credentials, access permissions and access logs.

5.3 AI sales agents (Spatial Agent, Spatial Avatar). When You talk to an AI agent on a website, WhatsApp, a kiosk or a holographic display: Your text messages; voice recordings and transcripts where You speak to it; lead details You share, such as name, phone number, email, budget, timeline and project preferences; site-visit bookings; lead scores and conversation summaries; and, on WhatsApp, Your phone number and profile name. We pass this data to the Customer's sales team and CRM. You are told when You are talking to an AI agent and may ask for a human at any time. Agents in sales galleries use a microphone only while You interact with them and do not use cameras or facial recognition.

5.4 Live and multi-user sessions (Spatial Guide, Spatial Stream). Your display name and contact details, device and connection details, voice, video and text chat within the session, and how You navigate the 3D environment. Sessions may be recorded where the Customer enables recording; participants are told before recording starts.

5.5 Experience Centre installations (Spatial Holo, Touch, Cave, Table, Map, Drive, Lens). Anonymous interaction data such as screens and units viewed and session length, and any details You enter (for example, to receive a brochure). AR features in Spatial Lens use the device camera to place 3D models in Your surroundings; camera images are processed on the device and are not stored or sent to Us.

5.6 Reality capture (Spatial Key and Reality Capture services). LiDAR scans, photogrammetry and 360° imagery capture buildings and spaces, not people. Where people, vehicle number plates or personal items appear incidentally, We take reasonable steps to remove or blur them before publishing. Scan data belongs to the Customer and can be hosted in the region the Customer chooses, including the UAE and Saudi Arabia.

5.7 Creative production and project launches (3D Rendering, 3D Animation, Immersive Content, VR Production, Project Launches). Project files, drawings and brand materials provided by the Customer, and attendee registration and engagement data for virtual launch events.

5.8 Business contacts. For all Customers, prospects and partners, We act as data fiduciary / controller for the names, work email addresses, phone numbers and job titles of the individuals We deal with, and use them to manage the relationship.


Part D: Provisions Common to All Services


We use personal data only for the purposes below, grouped by the legal basis We rely on, so You can see which uses depend on Your consent and can be withdrawn.

6.1 To provide the Services You or a Customer signed up for (performance of contract; legitimate uses under the DPDP Act):

  • creating, managing and securing accounts;

  • running AI generations, delivering tours, sessions and installations, and hosting scans, projects and outputs;

  • processing credit purchases and subscriptions;

  • communicating about Your account, transactions and support requests;

  • providing the Customer with analytics from the Spatial Tour Application, including usage details and sales and marketing insights, through a login to view the analytics for its own devices;

  • assessing job applications.

6.2 On a Customer's instructions (where the Customer is the data fiduciary / controller):

  • AI agents answering buyer questions, qualifying leads, booking site visits and passing leads to the Customer's sales team and CRM;

  • recording live sessions where the Customer enables it, with notice to participants; and

  • giving the Customer usage and engagement reports on its deployments, installations and devices.

6.3 With Your consent, which You may withdraw at any time without affecting processing already carried out:

  • sending marketing communications, where consent is required;

  • using the device location in the Spatial Tour Application for usage, sales and marketing analytics for the Customer and for localisation (region-specific content, language and configuration), only if You allow location access when prompted (You can change this at any time in Your device settings);

  • setting analytics and marketing cookies, where consent is required;

  • AI model training on User Content, for Users in India, through a checkbox at sign-up (Section 7.1);

  • registering for NiteRealm events and contests, where the person completing the form is 18 or over, or is a parent or guardian giving consent for a child (Section 13.2);

  • any other purpose We tell You about when asking for consent.

6.4 For Our legitimate interests, where not overridden by Your rights:

  • sending product updates, feature announcements and service notifications (You can opt out);

  • improving and developing the Services, including AI model training as described in Section 7, for Users outside India (You can opt out);

  • conducting anonymised analytics and research on usage patterns;

  • managing relationships with business contacts;

  • detecting, preventing and investigating fraud, abuse and security incidents, and enforcing Our terms.

For Users in India, the DPDP Act does not recognise legitimate interests. For those Users, We rely on Your consent or on the legitimate uses the DPDP Act lists, in place of the grounds in this Section 6.4.

6.5 Where the law requires it: keeping tax, accounting and transaction records; responding to lawful requests from courts, regulators and authorities; and notifying personal data breaches.

6.6 We do not sell, rent or trade Your personal data, and We do not use data collected for Customers under Part C for Our own advertising. We do not use location or device information for advertising or advertising profiling.


7. Data and AI Model Training

7.1 Subscription products. Outside India, unless You opt out in Your account settings, We may use User Content (images, text prompts), with personal identifiers removed where feasible, and the resulting Generated Content to train, evaluate and improve Our AI models. For Users in India, We do this only if You tick the consent checkbox at sign-up, and You can withdraw that consent in Your account settings at any time. Opting out or withdrawing consent does not affect Your use of the product and does not apply to data already incorporated into training. The product's Terms of Use explain how to opt out.

7.2 Customer data. We do not use data processed for a Customer under Part C, or data collected through a Customer-licensed Application, to train AI models unless the Customer's contract expressly allows it.

7.3 Third-party AI providers. Where a feature uses a third-party AI model provider, We send it only the inputs needed to process the specific request, and only after You have been told and have given explicit permission on an in-app consent screen. These providers process the data under their own data processing terms and must maintain appropriate security standards.


8. Sharing and Third-Party Processors

We share personal data only with the recipients below, and only as much as each needs.

8.1 Customers. Data collected through a Customer's deployment, AI agent, installation or licensed Application is made available to that Customer, including leads delivered to its sales team and CRM. For the Spatial Tour Application, this includes analytics on activity and usage, session information, device model, device name and, where location permission has been granted, device location. Where platform policies require it, analytics provided to the Customer are aggregated, de-identified or anonymised so that individual users or devices cannot be identified. The Customer can view the analytics for its own devices by logging in. The Customer's own privacy notice governs its use of that data.

8.2 Service providers (sub-processors). We use carefully selected vendors who process data on Our behalf under written data processing agreements and may not use it for any other purpose. They may include providers of cloud hosting, storage and compute (for example, AWS, Google Cloud, Firebase and Azure); payment processing (for example, Stripe and Razorpay); transactional and marketing email (for example, SendGrid and Mailchimp); analytics (for example, Google Analytics, Microsoft Clarity, Mixpanel and PostHog); customer support and helpdesk tools (for example, Intercom and Freshdesk); fraud prevention and security (for example, Cloudflare); real-time streaming and video; speech-to-text and text-to-speech; messaging channels such as WhatsApp Business; and third-party generative AI model APIs.

8.3 Sub-processors. We do not publish a list of individual sub-processors; the categories are described in Section 8.2. Where We act for a Customer, We notify the Customer of changes as agreed in Our contract.

8.4 Group companies. We may share data with PropVR subsidiaries, affiliates and group companies (including Square Yards group entities) that help provide or support the Services, under the same protections as this Policy. Group companies may not use this data for their own marketing.

8.5 Business transfers. In a merger, acquisition, restructuring or sale of assets, personal data may be transferred as part of the transaction. We will notify You before Your data is transferred and becomes subject to a different privacy policy.

8.6 Legal obligations and protection of rights. We may disclose data where required by applicable law, court order or a government authority (for example, under the Information Technology Act, 2000), or where necessary to protect Our rights, prevent fraud or ensure user safety.

8.7 With Your consent. For any other purpose, only with Your prior express consent.

8.8 App stores and headset platforms. The Application is distributed through third-party platforms such as Google Play and the Meta Quest / Horizon Store. Those platforms may independently collect information under their own privacy policies. This Policy covers information processed by Us and Our service providers, not information collected independently by those platforms.


9. International Data Transfers

9.1 PropVR is based in the United Arab Emirates and its group companies operate in India. Your personal data may be processed and stored on servers outside Your home country, including in the UAE, India, the United States, the European Economic Area and Saudi Arabia, depending on Our service providers' infrastructure and, for Part C projects, the region the Customer chooses.

9.2 Where data is transferred to a country not recognised as providing an adequate level of protection, We use appropriate safeguards, including:

  • data processing agreements with appropriate technical and organisational safeguards;

  • compliance with the cross-border transfer provisions of the DPDP Act, including any restriction notified by the Central Government; and

  • the transfer requirements of the UAE PDPL, Saudi Arabia's Personal Data Protection Law and Qatar's Personal Data Privacy Protection Law, where they apply.


10. Data Retention

10.1 We keep personal data only as long as needed for the purposes in this Policy or to meet legal obligations, then delete or anonymise it. Unless a product's Terms of Use or a Customer contract sets a different period:

Data Retention period
Website enquiry and form data Until the enquiry is closed, plus 24 months
Job applications 12 months after the role is filled, unless You agree to a longer period
Account data Deleted immediately when Your account is deleted
Payment and transaction records 8 years from the end of the relevant financial year, or as required by applicable law
User Content (uploads, prompts) Deleted immediately when Your account is deleted, unless retained for AI training (default for Users outside India, unless You opt out; for Users in India, only if You consented)
Generated Content 90 days from creation, viewable in Your account history; download it before then
Usage and log data Data linked to You: deleted immediately when Your account is deleted. Other log data that cannot identify You: 12 months from collection, or earlier on request
Spatial Tour device and location data Kept while the account is active; deleted immediately when the account is deleted
Support communications 3 years from closure of the ticket
Cookie and analytics data For the period each cookie or analytics tool sets, which varies by cookie and tool; You can delete cookies at any time in Your browser settings
Part C Customer data (deployments, AI agent conversations, recordings, scans) For the term of the Customer contract or as the Customer instructs
Backups 90 days in encrypted backups after deletion from primary systems

10.2 When a subscription ends, Your data is deleted immediately, unless You ask Us to keep it for a 90-day grace period in case You resubscribe. Account deletion is described in Section 11.4, including what is deleted and what is retained. Information that has been irreversibly anonymised or aggregated so that it can no longer reasonably identify an individual may be kept for analytics and business purposes.


11. Your Rights

11.1 Subject to applicable law, You have the right to:

  • Access: obtain a copy of, or summary of, the personal data We hold about You and how it is used;

  • Correction: have inaccurate or incomplete data corrected or updated;

  • Erasure: have Your data deleted, subject to Our retention obligations;

  • Restriction: ask Us to restrict processing in certain cases, for example while accuracy is contested;

  • Portability: receive Your data in a structured, machine-readable format, where processed by automated means under contract or consent;

  • Objection: object to processing based on legitimate interests, including AI model training and direct marketing (the right to object to marketing is absolute);

  • Automated decisions: not be subject to solely automated decisions with legal or similarly significant effects without human review;

  • Withdraw consent at any time, without affecting earlier processing;

  • Nominate another person to exercise Your rights in the event of death or incapacity, as provided under the DPDP Act; and

  • Complain to a data protection authority, such as the Data Protection Board of India or the data protection authority where You live.

11.2 California residents also have the right to know what personal information is collected and disclosed, to opt out of its sale or sharing (We do not sell or share personal information), to limit the use of sensitive personal information, and not to be discriminated against for exercising these rights.

11.3 How to make a request. Email [email protected] with the subject line "Privacy Rights Request" followed by Your name. We will respond within 30 days and may need to verify Your identity first. Where a request is manifestly unfounded or excessive, We may charge a reasonable fee or decline it. Where a Customer is the controller of the data (Part C), We will refer Your request to the Customer or help it respond.

11.4 Deleting Your account. To delete Your account and the data linked to it, email [email protected] from the registered email address with the subject line "Account Deletion Request". We will verify Your identity, delete the account and confirm when this is done.

Deleted immediately: Your account data, profile, device, location and session records linked to the account, and User Content and Generated Content, except User Content retained for AI training under Section 7.1 (backups are overwritten within 90 days; see Section 10.1).

Retained: payment and transaction records, for the period required by law, and non-personal data that cannot identify You (Section 10.1), which We delete on request. Data held by a Customer is governed by the Customer's own notice.


12. Cookies and Tracking Technologies

12.1 We use cookies and similar technologies (web beacons, pixel tags, local storage) on Our websites and web-based products:

Cookie type Purpose Your control
Strictly necessary Sign-in, session management, security (for example, CSRF protection) Cannot be disabled; no consent needed
Functional / preference Remember settings, language and preferences You can reject these cookies in Your browser settings
Analytics / performance Aggregated data on how the Services are used, to improve them You can reject these cookies in Your browser settings
Marketing / targeting We do not currently use marketing or targeting cookies If We introduce them, We will ask for explicit consent first

12.2 You can control cookies through Your browser settings, where You can also see the cookies a website has set and how long they last. Disabling strictly necessary cookies will stop parts of the Services from working.


13.1 Our websites and Services are not directed at, or intended for, anyone under 18. NiteRealm experiences are played on third-party platforms that We do not control and that apply their own age ratings and parental controls (Section 4.4); some players may be under 18.

13.2 Registration and contest forms. The niterealm.gg forms (Summer Cup registrations, Discord sign-ups and contest forms) are for people aged 18 or over. Under the DPDP Act, anyone under 18 is a child, and in the United States the Children's Online Privacy Protection Act (COPPA) applies to children under 13. If You are a child, a parent or guardian must complete the form for You, and by doing so confirms that they are Your parent or guardian and consents to Us collecting the details entered. We do not knowingly collect personal data directly from children, and We do not use data from these forms for targeted advertising or profiling of children. A parent or guardian can ask to access, correct or delete a child's data, or withdraw consent, by emailing [email protected].

13.3 If You believe a child has given Us personal data without parental consent, contact [email protected]. We will verify and delete it.


14. Security

14.1 We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, disclosure, alteration or destruction, including:

  • encryption of data in transit;

  • encryption of data at rest;

  • access controls and role-based permissions for staff;

  • regular security reviews; and

  • pseudonymisation of analytics and training datasets where feasible.

14.2 Payments are processed by payment gateways that follow industry-standard secure transaction protocols. You are responsible for keeping Your login credentials confidential.

14.3 No method of transmission or storage is completely secure, and We cannot guarantee absolute security. If a personal data breach occurs, We will notify the Data Protection Board of India, the UAE Data Office, affected Users, Customers and any other authority, as required by applicable law.


15. Changes to This Policy

15.1 We may update this Policy to reflect changes in Our practices, technology or legal requirements. For material changes, We will email account holders at least 30 days before the change takes effect or display a prominent notice in the Services. We will also update the "Last updated" date.

15.2 Continued use of the Services after a change takes effect means You accept the updated Policy. If You do not agree, You may ask Us to delete Your account before the change takes effect. Where a change requires fresh consent under applicable law, We will ask for it and will not treat continued use as consent.


16. Grievance Redressal

16.1 In accordance with the Information Technology Act, 2000, the rules made under it and the DPDP Act, a designated Grievance Officer oversees all complaints and concerns about privacy and data handling:

Grievance Officer: Mr. Sopan Gupta
Email: [email protected]

16.2 You may also submit a grievance to [email protected] or through the contact form on Our websites and products.

16.3 We will acknowledge each grievance promptly, confirm it has been logged, keep You informed of its status, and aim to resolve it within 30 days of receipt. Complex matters may take longer and will be escalated to senior management. Final resolutions will be communicated clearly and in writing.


17. Governing Law and Dispute Resolution

17.1 This Policy is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict-of-law principles. Mandatory consumer and data protection laws that apply to You where You live prevail over this Section.

17.2 Before starting formal proceedings, You agree to contact Us at [email protected] and try to resolve the dispute informally within 30 days.

17.3 Where a product's Terms of Use or a service contract contains its own dispute resolution clause, that clause governs disputes about that product or project.

17.4 Nothing in this Section prevents either party from seeking urgent injunctive relief from a competent court, or limits Your right to complain to a data protection authority or to bring a claim in the courts of Your country of residence where the law gives You that right.


18. Contact Us

For questions about this Policy or Our privacy practices:

PropVR Technology LLC
25th Floor, The One Tower, Al Barsha, Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 50 748 4365

Last updated: 9 October 2026

© 2026 PropVR Technology LLC