Product Support Engineer

Who Are We Looking For

• Collaborate with internal teams to escalate and address complex issues requiring technical fixes or enhancements.
• Respond to customer support requests and troubleshoot technical issues related to our platform.
• Provide guidance and assistance in using our products, particularly regarding image and video editing workflows.
• Manage and track support tickets, ensuring timely resolution of customer inquiries.
• Document common support issues and create user-friendly guides or tutorials to assist customers in solving recurring problems.
• Assist in identifying trends in customer support queries and work proactively to minimize repetitive issues.
• Ensure customer satisfaction by providing clear communication and updates on the progress of their queries.

Qualifications

• 2-5 years of experience in a technical product support role, ideally in a SaaS, Fintech, or Big Tech environment.
• Strong technical troubleshooting and problem-solving skills.
• Proficiency in Illustrator, Photoshop, and video editing tools.
• Basic computer skills and a willingness to learn new tools (training will be provided).
• Strong written and verbal communication skills for clear customer interaction.
• Ability to manage multiple customer queries and prioritize effectively.

About PropVR

• PropVR is a pioneering company in the real estate sector, dedicated to revolutionizing property visualization through innovative digital solutions.
• Specializing in 3D visualization, digital twins, and metaverse applications, they offer immersive experiences that redefine how properties are showcased and experienced
• PropVR strategic partnerships with industry leaders such as Cesium and Unreal Engine further enhance their capabilities in delivering advanced, user-centric solutions.
• These collaborations enable PropVR to leverage cutting-edge technologies for creating interactive and engaging virtual and augmented reality experiences, setting new standards in real estate visualization.

What we offer

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge projects in the VR/AR space.
• Collaborative and innovative work environment.
• Career growth and development opportunities.